The City Council made changes to City’s utility billing process on February 1, 2012. The revised ordinance allows customers to make terms for payments up to two times per 12-month period. Maximum length of payment terms is three months.
Shut-Off Timeline
Customers have 26 calendar days from issue date to pay the bill before late fees are charged. After that period, the following actions will be taken:
| Days from Bill Issue Date | Action Taken |
|---|
| Day 27 | $10 late fee assessed on unpaid amounts. |
| Day 36 | 10-day shut-off notice sent and $15 late fee assessed. |
| Day 44 | 48-hour shut off notice sent. |
| Day 46 | Utilities shut-off. |
Reestablishing Service
When a delinquent account is turned off for non-payment, the following must be paid to restore service:
- All amounts owing
- Collection fees
- Cost of any damages
- A deposit
- A field service trip fee
Contact the Revenue Department at 209-333-6717 for more information.