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Lodi City Hall
221 W. Pine Street
(209) 333-6800

Customer Services

The City of Lodi has moved to a new billing system.

We ask that you enroll as soon as possible with the new portal to avoid any interruption in service. We have a helpful video to assist in getting signed up.


New Billing Portal - https://css.lodi.gov/mss
Customers that have received the new statement will notice a new account number associated with your bill. The new account number will have 14 digits. You can find the new account number on the payment stub of your bill. The new account number is broken down into two parts: the first 8 digits are your ID; the second set of 6 are your CID. You will need these to link to your Utility Bill.

You will be able to log into the new portal using the new account number. https://css.lodi.gov/mss

For additional help, watch this self-help video.

  1. Go to https://css.lodi.gov/mss: You will first need to register your account. Click on Citizen Self Service then Register. You will be asked to create a username and password.
  2. Next you will be able to link to your account. Click on 'My Account'.
  3. From Account Settings page you will able to 'link to account' for Utility Billing Accounts. The new account number is broken down into two parts: the first 8 digits are your ID; the second set of 6 are your CID.

Contact Customer service at (209)333-6717
or email customerservice@lodi.gov

 
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