No Show & Late Cancellation Policy
If you have a pattern or practice of missing scheduled trips or not cancelling trips within the required time, you may be suspended from service.
- A No-Show is when a Dial-A-Ride (DAR)/VineLine (VL) passenger reserves and schedules a ride but does not meet the vehicle within 5 minutes of its arrival.
- A Late Cancellation is when a DAR/VL passenger fails to cancel a trip more than one (1) hour prior to their scheduled departure time. If you cannot make it to your scheduled reservation, you please call 209-333-6806.
For each No-Show or Late Cancellation, you will receive a warning notice.
If you have received four (4) notices in a rolling six (6) month period and they represent ten percent (10%) or more of your scheduled trips, you will be sent a Suspension Letter.
Please refer to the Dial-A-Ride/VineLine Rider’s Guide for more information.
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Politica para cancelacion tardia/no se presenta