The City Council made changes to City’s utility billing process on Feb. 1, 2012. Key elements of the new ordinance, which takes effect March 2, include:
- 26 calendar days from issue date to pay the bill before late fees are charged
- $10 late fees assessed on Day 27 on unpaid amounts
- 10-day shut-off notice sent and $15 late fee assessed on Day 36
- 48-hour shut off notice sent on Day 44
- Utilities shut off on Day 46
The revised ordinance allows customers to make terms for payments up to two times per 12-month period. Maximum length of payment terms is three months.
The revised ordinance allows for two types of deposits; a deposit for services and a deposit for lack of a United States-issued identification.
- Service deposits are required for all new services and for re-establishment of services after disconnection
- Deposit for new service can be waived by providing a letter of credit from another utility
- Non-United States ID deposits are required of customers who are unable to provide one of the following forms of identification:
- State-issued Driver’s License or ID card
- United States Passport
- Unites States Military Identification
- Unites States Resident Alien Identification
- Non-US ID deposit may be waived if one of the account holders has a valid US issued ID
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