CITY OF LODI

                            ADMINISTRATIVE POLICY AND PROCEDURE MANUAL

 

 

 

 

 

SUBJECT:                                           :           CONFLICT RESOLUTION - Procedure

 

DATE ISSUED:                                   :           May 1, 1995

 

SECTION:                                           :           C

 

 

SECTION 1:                                        CONFLICT RESOLUTION - DEPARTMENT LEVEL

 

                                                            A conflict should be resolved within the department whenever possible. 

 

                                                            The employee should bring the conflict to the attention of the immediate supervisor or the appropriate supervisor through the chain of command as soon as possible. 

 

                                                            If resolution is not achieved, the employee may bring the conflict to the attention of the Department Head.  The Department Head shall confer with the employee, the supervisor and such other persons as may be necessary to gather all the facts and to determine a solution.

 

 

SECTION 2:                                        NEUTRAL PARTY INTERVENTION

 

                                                            If resolution is not achieved between the employee and the Department Head, or the employee would prefer to discuss the complaint with someone outside his/her department, he/she may bring the complaint to the Personnel Department.  The Personnel Department shall work with the employee to the greatest extent feasible in ensuring proper and adequate communication between him/her and the appropriate parties involved.

 

                                                            The Personnel Department may make any inquiry, investigation, or compilation of facts deemed necessary in reaching a recommendation for resolution.  Such recommendation shall be presented to the employee and all appropriate parties.

 

 

 

 

 

 

SECTION 3:                                        CITY MANAGER REVIEW

 

                                                            If resolution is not achieved through this process the complaint may be presented to the City Manager.

                                                            The City Manager may make any inquiry, investigation or compilation of facts deemed necessary in reaching a decision.

 

                                                            The City Manager shall render a decision to the employee and all appropriate parties.   The decision of the City Manager is final.